TERMS AND CONDITIONS FOR THE FTN NOTES PORTAL

Effective Date: 13.06.2025

 

These Terms and Conditions (“Terms”) govern the use of the FTN Notes Portal (“Portal”), and apply to all users placing orders for FTN Notes and their associated NFTs.

By submitting an order, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any provision herein, you must not use the Portal or place any order.

 

  1. ELIGIBILITY

FTN Notes are available only to individuals who are registered users of Fastex Exchange with at least Level 1 KYC verification. Fastex reserves the absolute right to reject, suspend, or cancel any order where the User fails to meet these requirements or where there is reasonable doubt about identity, account status, or compliance.

For ordering the User should have sufficient available FTN balance in their Fastex Exchange wallet to cover the full cost of the order, including applicable fees and delivery charges

 

  1.  PRODUCT DESCRIPTION

FTN Notes are physical collectible notes backed 1:1 by Fasttoken (FTN) and issued in denominations of 1, 2, 5, 10, 50, and 100 FTN. Each note is uniquely designed and linked to a corresponding non-fungible token (NFT) which acts as its verifiable digital representation on Bahamut blockchain.

FTN Notes are intended solely as souvenir collectibles and:

  • are not legal tender, securities, or investment instruments;

  • are not tradable on exchanges;

  • do not entitle holders to any form of profit, dividend, or financial return.

Commemorative editions may carry additional visual or symbolic value and are subject to premium pricing due to limited availability and enhanced design.

 

  1. PRICING AND FEES

The total amount payable for each order includes the following:

 

  • Face value: each FTN Note is issued at a 1:1 FTN exchange rate.

  • Handling fee:

  • Standard Notes: Subject to a 2% handling fee;

  • Commemorative Editions: subject to a premium handling fee ranging from 10% to 20%;

  • Delivery fee: calculated based on the shipping address and delivery option selected by the User;

  • Redemption fee: if redeemed for FTN, each Note is subject to a redemption fee of 1–3% based on its denomination.

All amounts are denominated in FTN and must be settled through supported payment methods on Fastex Exchange. Fastex reserves the right to update its fee structure at any time without prior notice.

 

  1. ORDERING PROCESS

To order FTN Notes, Users must complete the following steps:

  • Verification: ensure that your Fastex Exchange account is Level 1 KYC verified. Verification is mandatory for eligibility.

  • Form completion: submit the order form via the Portal, providing accurate and complete:

  • full legal name (as shown on official ID);

  • Fastex Exchange User ID and registered email address (the identically same which was used once creating an account at Fastex Exchange);

  • mobile contact number;

  • full shipping address (country, city, postal code, and street details);

  • denominations and quantities of FTN Notes requested.

Consent: read and agree to these Terms by checking the required acknowledgment box prior to submission of the order.

Verification Timeline

Once submitted, all orders undergo internal compliance and eligibility verification. Users shall await confirmation and order validation within 5 (five) business days from the date of submission. This timeframe may be extended due to compliance procedures, additional documentation requests, or other operational considerations.

No order will be processed or fulfilled unless and until the competition of all the required verification steps to its satisfaction.

 

  1. SHIPPING AND DELIVERY

Upon successful verification and order confirmation, the delivery of FTN Notes will be initiated under the following conditions:

  • Standard delivery

  • timeline: estimated 5–10 business days following confirmation.

  • tracking: all standard shipments are insured and traceable.

No responsibility is accepted for delays caused by third-party courier services, customs authorities, or external events beyond the control of the service provider.

  • Express delivery

  • availability: Express shipping is available upon request and is subject to an additional fee, which must be paid prior to dispatch.

Express shipping requests can be eighter accepted or declined based on logistical feasibility and destination limitations.

There is no obligation to offer express shipping in all jurisdictions.

Shipping Conditions

The shipping liability is transferred to the User upon confirmed handover to the courier. Risk of loss passes at that point.

The User is solely responsible for:

  • ensuring address accuracy;

  • responding to delivery or customs-related inquiries.

 

  1. REDEMPTION OF FTN NOTES

    1. Overview

FTN Notes are backed 1:1 by FTN and may, at the discretion of the User, be redeemed for their equivalent FTN, subject to the terms set out below. Redemption is optional and intended to provide added utility for Users who wish to convert their physical collectible into digital FTN.

 

IMPORTANT: REDEMPTION PERMANENTLY BURNS THE NFT ASSOCIATED WITH THE FTN NOTE AND VOIDS THE PHYSICAL NOTE’S COLLECTIBLE STATUS.

  1. Redemption procedure

To redeem an FTN Note, Users must:

  • initiate the process through one of the official redemption channels;

  • scan or submit the unique serial number of the FTN Note for verification;

  • authenticate ownership by linking their Fastex Exchange User ID and email;

  • return the physical note, if required based on denomination, 

Fastex will credit the respective amount of FTN to the User’s Fastex Exchange wallet after the redemption is confirmed and all steps are completed.

  1. Redemption fees

Redemption of FTN Notes is subject to a service fee ranging from 1% to 3%, depending on the denomination of the note. The exact percentage applicable to each denomination will be disclosed during the redemption process.

This fee will be automatically deducted from the FTN credited to the User’s wallet. Fastex reserves the right to update or revise the redemption fee structure at any time, with such changes taking effect prospectively.

 

  1. Redemption conditions and restrictions

  • Irreversibility: once redeemed, both the NFT and the collectible status of the physical FTN Note are permanently voided. Redemption cannot be reversed or canceled.

  • Eligibility: only Fastex Exchange Users who are KYC-verified and who legally hold both the NFT and the corresponding physical Note may initiate redemption.

  • Verification: Fastex reserves the right to request further documentation or to reject any redemption request if ownership cannot be adequately verified or if any irregularity is suspected.

 

  1. REFUNDS AND RETURNS

Fastex provides limited refunds under the following terms:

 

  • Unused Orders: may be canceled and refunded within 14 days of submission, provided they have not yet been shipped or processed.

  • Damaged Notes: replacements may be issued at Fastex’s sole discretion if damage is proven to have occurred during production and the User provides prompt written notice and supporting evidence within 1 (one) Business day after the date of the delivery.

All refund requests must be directed to support@fastex.com within the applicable window. Fastex reserves the right to reject refund claims made outside the permitted period or lacking sufficient proof.

 

  1. INTELLECTUAL PROPERTY

All FTN Notes, related artwork, logos, branding, website materials, and NFTs are the exclusive intellectual property of Fastex or its licensors. Users are strictly prohibited from reproducing, modifying, or distributing any part of the Notes or Portal content for commercial purposes without prior written consent.

 

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Fastex shall not be liable for:

  • any indirect, incidental, or consequential damages;

  • loss of collectible value, sentimental value, or potential resale value;

  • User error, such as incorrect address entry or mishandling of Notes or NFTs;

  • delays or failures caused by third-party services (e.g., shipping carriers, blockchain providers).

Fastex does not warrant that the FTN Notes Portal will be uninterrupted or error-free, and the Notes are provided strictly “as is”, without warranties of any kind.

 

  1. AMENDMENTS AND TERMINATION

Fastex reserves the right to modify these Terms, pricing structures, eligibility criteria, redemption rules, and service availability at any time. Such changes shall become effective upon publication on the Portal.

Fastex may suspend or discontinue the FTN Notes Portal, or any component thereof, with or without notice, and without liability to any party.

 

  1. PRIVACY AND DATA USE

Personal data collected during the order process - including identity verification data, contact details, and shipping information - will be processed solely for the purposes of:

  • fulfilling the order;

  • delivering the FTN Notes;

  • complying with applicable laws and anti-fraud measures.

Fastex does not share user data with third parties except as required by law or for fulfilment and logistics purposes. See our Privacy Policy for more details.

 

  1. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed and interpreted in accordance with the laws of the Dubai International Financial Centre. Any disputes arising under or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in the jurisdiction.

 

  1. CONTACT INFORMATION

If you have any questions, requests, or complaints regarding your order or these Terms, please contact us at: support@fastex.com